PapelShipPapelShip

Refund Policy

Understanding refunds, disputes, and platform responsibilities on PapelShip.

Last updated: June 10, 2026

1. Platform Role & Responsibilities

PapelShip operates as a digital commerce infrastructure provider and marketplace hosting platform. We provide the technology, payment processing infrastructure, and tools that enable merchants (store owners) to create, manage, and sell their digital products and services.

PapelShip does not sell, produce, or distribute any products or services listed on merchant storefronts. All products, pricing, descriptions, delivery methods, and service quality are the sole responsibility of the individual merchant operating each store.

As a hosting and infrastructure provider, PapelShip has no affiliation, partnership, or business relationship with the products or services sold through stores on our platform, unless explicitly stated otherwise.

2. Purchases from Merchant Stores

When you purchase a product or service from any store hosted on PapelShip, your transaction is directly between you (the buyer) and the merchant (store owner). PapelShip facilitates the payment processing but does not become a party to the sale.

Therefore:

  • Refund requests for products purchased from merchant stores must be directed to the merchant (store owner) first. Each merchant sets their own refund and return policies.
  • PapelShip does not guarantee the quality, accuracy, legality, or delivery of any product sold by merchants on the platform.
  • PapelShip is not responsible for disputes between buyers and merchants regarding product quality, delivery failures, or misrepresentation.

3. Fraud & Scam Reports

If you believe you have been scammed or defrauded by a store operating on PapelShip, you may contact us through the following channels:

While PapelShip is not liable for the actions of individual merchants, we take fraud reports seriously. Upon receiving a valid report, we will:

  • Investigate the reported store and activity
  • Suspend or terminate stores found in violation of our Acceptable Use Policy and Terms of Service
  • Cooperate with payment providers and law enforcement when required
  • Provide transaction records when legally obligated

4. PapelShip Subscription & Platform Fees

For payments made directly to PapelShip (such as subscription plans, premium features, or platform service fees):

  • Subscription fees are billed according to the chosen plan cycle (monthly or annual). Refund eligibility depends on the subscription terms at the time of purchase.
  • Platform service fees and commission charges are non-refundable once the associated transaction has been processed.
  • If you experience billing errors or unauthorized charges related to your PapelShip account, please contact us at [email protected] within 30 days of the charge.

5. Chargebacks & Payment Disputes

If a buyer initiates a chargeback or payment dispute through their bank or payment provider:

  • The merchant is responsible for responding to and resolving the dispute
  • PapelShip may hold or freeze the disputed funds in the merchant's wallet until the dispute is resolved
  • Excessive chargebacks may result in account suspension per our Terms of Service

6. Digital Product Nature

Due to the digital nature of productssold on PapelShip (software licenses, digital keys, files, subscriptions, and similar), refunds may not always be possible once delivery has occurred. This is because digital products cannot be "returned" in the traditional sense.

We encourage buyers to:

  • Review product descriptions and merchant policies carefully before purchasing
  • Contact the merchant directly for any product-related issues before filing a dispute
  • Use our Report Abuse system if you suspect fraudulent activity

7. Contact Us

For any questions about this Refund Policy or to report an issue, please reach out: