Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to everyone who uses PapelShip, including merchants, buyers, resellers and developers using the storefront, checkout, qPapel licensing, our APIs and SDKs, and PapelAI. It forms part of our Terms of Service and works alongside our Community Guidelines.

If you are unsure whether something is allowed, contact [email protected] before you list it or build it.

You may not sell, distribute, host or promote:

• Malicious software, including RATs, keyloggers, ransomware, stealers, botnets or exploit kits.
• Stolen credentials, accounts, logs, databases or unauthorized access lists.
• Phishing kits, scam templates, fake payment pages or deceptive payment links.
• Pirated or cracked software, license bypasses, or goods that infringe intellectual property rights.
• Counterfeit goods or products that misrepresent their origin, brand or compatibility.
• Child sexual abuse material or any content that exploits minors.
• Content that promotes terrorism, violent extremism or credible threats of violence.
• Any goods, services or materials that are illegal where the merchant or buyer is located.

The following payment activity is prohibited:

• Carding, card testing, payment fraud or the use of stolen payment methods.
• Money laundering, or moving funds for a business other than the one registered on your account.
• Deliberately causing chargebacks or abusing refund and dispute processes.
• Evading sanctions, export controls or the limits of our payment partners.
• Misrepresenting prices, fees, renewal terms or what a buyer will receive.

We may hold or freeze funds connected to suspected fraud while we investigate, as described in our Terms of Service and Refund Policy.

• Attacking, overloading or disrupting PapelShip infrastructure, including DDoS attempts.
• Circumventing rate limits, security controls or access restrictions.
• Scraping or harvesting platform data without written permission.
• Creating multiple accounts to evade bans, limits or enforcement.
• Sharing, selling or exposing API secret keys or another user's credentials.

• Use qPapel only to license and protect software you own or are authorised to distribute.
• Do not use qPapel to protect, distribute or monetise malicious software.
• Do not reverse engineer, patch, emulate or bypass the qPapel SDKs, servers or another merchant's protection.
• Do not use HWID binding, remote settings or analytics to collect data beyond what your software reasonably needs.

PapelAI, the store builder and MCP connections let you change your store with prompts and agents. You remain responsible for every change they make.

• Do not use PapelAI or connected agents to create prohibited content or listings.
• Do not use automation to send spam, manipulate reviews or abuse other users.
• Review generated content before publishing it, especially prices, claims and legal terms.

• Describe products accurately, including technical requirements, HWID binding and renewal terms.
• Deliver what you sell, and provide support and refunds under your published store policies.
• Comply with the laws that apply to your business, including tax and consumer protection rules.
• Keep your account details, payout information and contact details accurate.

Report violations through our Report Abuse page or at [email protected]. We review reports and may issue warnings, remove content, suspend or terminate accounts, hold funds, and cooperate with payment partners and law enforcement where required.

Enforcement follows the process in our Community Guidelines, including the right to appeal at [email protected].

We may update this policy as our products, partners and legal obligations change. Material changes will be announced by email or in the dashboard, and the date at the top of this page will be updated.

• Legal Team: [email protected]
• Abuse Reports: [email protected]